Policies

Booking:

All workshops must be booked in advance through the Concept:Coffee website. Payment is required at the time of booking to secure your spot.

Cancellations & Reschedules:

• Cancel up to 48 hours in advance for a full refund.
• Cancel up to 24 hours in advance to reschedule your booking for another date.
• Less than 24 hours? No refunds will be issued.

No-Shows:

If you miss your workshop without notice, your payment will be forfeited.

Want to rebook? You can do so for a 50₪ rebooking fee.

Transfers:

Can't make it? You're welcome to transfer your booking to a friend—just let us know in advance.

Minimum Attendance:

Each workshop requires a minimum of 2 participants to run. In the rare case that a session doesn't meet the minimum, we'll contact you at least 24 hours in advance to reschedule or offer a full refund. Cancelling of transactions will be done in accordance to חוק הגנת הצרכן, תשמ"א-1981

Service Delivery (Workshops & Events)

• All workshops take place on the date, time, and location listed on the website at the time of booking.
• After booking, you will receive a confirmation email with full workshop details, including address and start time.
• It is the participant's responsibility to arrive on time for the scheduled workshop.
• If Concept:Coffee needs to reschedule a session, participants will be notified in advance and may choose between a new date or a full refund.

Delivery of Physical Products (if purchased through the site)

• Orders are shipped via a third-party courier service or available for pickup at the studio with prior coordination.
• Standard delivery times are 3–7 business days, depending on location and product availability.
• Delays caused by courier services, weather, holidays, or other factors outside of Concept:Coffee's control may occur.
• In the event of a significant delay, we will do our best to keep you updated.

Shipping Costs

• Shipping fees (if applicable) will be shown at checkout and added to the total payment.
• Free shipping or pickup options may be offered when available.

Non-Delivery & Damaged Items

• If your order does not arrive within a reasonable timeframe, please contact us so we can investigate and assist.
• If a product arrives damaged or incorrect, please send a photo and details. We will offer a replacement or refund according to our refund policy and Israeli consumer-protection law.

Information We Collect

We may collect the following information when you use our website or contact us:

• Name
• Email address
• Phone number
• Payment information (processed securely by third-party payment providers; we do not store full card details)
• Messages or inquiries you send us
• Booking details for workshops
• Technical data such as IP address, browser type, and pages visited (for analytics)

How We Use Your Information

We use the information we collect for:

• Managing workshop bookings and communication
• Processing payments
• Responding to questions and support requests
• Sending updates about workshops or events (only if you opted in)
• Improving our website and services
• Fulfilling legal or regulatory requirements

We do not sell your information or share it with third parties for marketing purposes.

Third-Party Services

We may use trusted external providers to operate our website and bookings, such as:

• Website hosting services (Wix)
• Payment processors (e.g., credit card gateways, Bit)
• Analytics tools (e.g., Google Analytics)

These services may receive limited information only as necessary to perform their functions.

Information collected through our website may be stored on secure servers located outside of Israel, in accordance with Wix's data protection practices.

Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. While no system is completely secure, we follow industry-standard practices.

Your Rights

You may request:

• Access to the personal information we hold about you
• Correction or update of your information
• Removal of your information, where applicable under law
• To stop receiving marketing updates

To submit a request, contact us at: evan@concept-coffee.com

Cookies

Our website may use cookies to improve your browsing experience and to collect anonymous analytics. You can control cookie settings in your browser.

Minors

We do not knowingly collect personal information from individuals under the age of 18 without parental consent.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact

For questions about this Privacy Policy, contact us at: evan@concept-coffee.com